Refund policy

We want you and your loved ones to be happy with every Granly purchase.

30-day returns

You have 30 days after receiving your item to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Please keep your receipt or proof of purchase.

How to start a return

Email us at contact@granly.store with your order number. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return cannot be accepted.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 30 days of delivery with a photo of the item, and we will send a replacement or a full refund at no cost to you.

Return shipping

Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect.

Items that cannot be returned

For hygiene and safety reasons, personal care items that have been opened or used (for example, items that come into contact with the skin or mouth) cannot be returned unless they arrived damaged or defective. Gift cards cannot be returned.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order for the item you want.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. Approved refunds are issued to your original payment method within 10 business days. Please allow some extra time for your bank or card provider to process it.

If more than 15 business days have passed since we approved your return, please contact us at contact@granly.store.