Shipping policy
Thank you for shopping with Granly. This policy explains how and when your order will reach you.
Where we ship
We ship to the United States, Canada, Australia, the United Kingdom and all countries in the European Union.
Order processing time
Orders are processed within 1-3 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays are processed on the next business day. You will receive an email confirmation as soon as your order is placed.
Shipping options
- Free Shipping - Free on all orders. Estimated delivery is 7-15 business days after your order has been processed.
- Skip the Line - Priority Processing & Insured Shipping - $6.99. Your order moves to the front of the queue and is processed within 1 business day. Your package is also insured: if it is lost or damaged in transit, we will send a replacement or issue a full refund at no extra cost to you.
Order tracking
Once your order ships, we will email you a tracking number so you can follow your package.
Delays
Delivery times are estimates and are not guaranteed. Carrier delays, severe weather or peak holiday periods may occasionally cause your order to arrive later than expected. If your order has not arrived within the estimated time, please contact us and we will help.
Shipping address
Please make sure your shipping address is complete and correct. If you notice a mistake, contact us as soon as possible. We are not able to change an address once an order has shipped.
Contact us
Questions about your shipment? Email us at contact@granly.store.